1. Return Period

Eligible products may be returned within 30 calendar days of delivery.

To qualify for a return, the product must be:

• Unused, unopened, and in its original condition
• Returned in its original manufacturer packaging
• Complete with all accessories, manuals, labels, seals, and components
• Free from damage, alteration, contamination, odors, or signs of use
• Accompanied by valid proof of purchase from AMS Trading Co
• Returned according to customer-service instructions

Products returned after 30 calendar days may not be accepted unless otherwise required by law.

2. Return Authorization Required

Please contact us before returning any product. Do not send a return to our business address, warehouse, manufacturer, distributor, or any address shown on the shipping label unless our customer-service team specifically instructs you to do so.

Unauthorized returns may be refused, delayed, returned to the sender, or ineligible for a refund.

To request a return, email info@amseshop.com with:

• Your full name
• Order number
• Product name
• Quantity being returned
• Reason for the return
• Photographs when the item is damaged, defective, leaking, expired, incomplete, or incorrect

After reviewing the request, we will provide return instructions if the product is eligible.

3. Non-Returnable Products

For health, hygiene, food-safety, regulatory, and product-safety reasons, certain products cannot be returned after delivery unless they arrived damaged, defective, expired, or incorrect.

Non-returnable products may include:

• Opened food, beverages, snacks, candy, or grocery products
• Perishable or temperature-sensitive products
• Opened health-care or personal-care products
• Vitamins, supplements, medications, and wellness products
• Hygiene and sanitary products
• First-aid products with broken packaging or seals
• Opened pet food, pet treats, supplements, or hygiene products
• Pest-control products
• Pesticides, insecticides, herbicides, repellents, and similar products
• Pool chemicals and water-treatment products
• Cleaning chemicals, disinfectants, and hazardous materials
• Flammable, pressurized, corrosive, or regulated products
• Products with broken safety seals
• Clearance, closeout, liquidation, or final-sale products
• Gift cards or store credits
• Customized, special-order, or personalized products
• Products that have been used, installed, mixed, altered, or partially consumed

A product being unopened does not automatically make it eligible for return if shipping or accepting its return would create a health, safety, regulatory, or hazardous-material concern.

This restriction does not limit any rights available when a product arrives damaged, defective, expired, or materially different from what was ordered.

4. Change-of-Mind Returns

Eligible unopened products may be returned within the 30-day return period when a customer changes their mind, orders the wrong item, or no longer needs the product.

For change-of-mind returns:

• The customer is responsible for return-shipping costs.
• Original shipping charges are non-refundable.
• Expedited-shipping charges are non-refundable.
• The product must satisfy all return-condition requirements.
• The customer is responsible for the product until it is delivered to the approved return location.
• We recommend using a trackable and insured shipping method.

AMS Trading Co is not responsible for returns lost or damaged during return transportation arranged by the customer.

5. Damaged Products

Please inspect your order promptly after delivery. If a product arrives damaged, broken, leaking, crushed, or otherwise unusable, contact us within 7 calendar days of delivery.

Your request should include:

• Your order number
• A description of the damage
• Photographs of the product
• Photographs of the manufacturer packaging
• Photographs of the shipping carton
• Photographs of the shipping label
• Photographs showing leakage, breakage, or missing contents

Please retain the product, packaging, shipping carton, labels, and packing materials until the claim is resolved. Do not use, consume, discard, or return the damaged product unless we instruct you to do so.

Depending on the circumstances and product availability, we may offer a replacement, refund, partial refund, or another appropriate resolution.

6. Defective Products

If a product appears defective, contact us within 30 calendar days of delivery unless a shorter manufacturer reporting period applies.

We may ask for photographs, a video showing the problem, lot or batch information, expiration information, serial numbers, a description of how the product was used, and confirmation that the manufacturer's instructions were followed.

Some defects may be covered by a manufacturer's warranty. When appropriate, we may direct you to the manufacturer or assist by providing proof of purchase. Damage caused by misuse, improper installation, improper storage, unauthorized mixing, normal wear, accidental damage, or failure to follow product instructions is not considered a product defect.

7. Incorrect Products

If you receive a product that is different from the product ordered, contact us within 7 calendar days of delivery.

Please provide your order number, a photograph of the product received, a photograph of the barcode or UPC, a photograph of the shipping label, and a photograph of the packing slip when included.

Do not open, use, consume, install, or discard an incorrect product. When the error is confirmed, AMS Trading Co will provide an appropriate resolution and, where necessary, return instructions at no additional cost to the customer.

8. Missing Items

Orders containing multiple products may arrive in separate packages and on different dates. Before reporting a missing item, review all tracking numbers, check whether the order was divided into multiple shipments, inspect the entire package and packing materials, and check with anyone who may have accepted the delivery.

If an item remains missing after all shipments show delivery, contact us within 7 calendar days of the final delivery date.

9. Packages Marked as Delivered

When carrier tracking shows that a package was delivered but you cannot locate it, check the delivery area, mailbox, porch, side entrance, garage, or mailroom; check with household members, employees, neighbors, reception staff, or building management; confirm the shipping address; contact the carrier; and contact AMS Trading Co promptly.

We may ask for a written statement, carrier claim, police report, identification verification, or other information when investigating suspected package loss or theft. A replacement or refund is not guaranteed when tracking confirms delivery to the address provided at checkout.

10. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. AMS Trading Co is not responsible for delays, losses, failed deliveries, or return-to-sender charges resulting from incorrect, incomplete, outdated, or inaccessible addresses or recipient refusal of delivery.

If an order is returned because of an address error, the refund may exclude original shipping charges and any return-shipping costs incurred, where permitted by law. Orders returned because of an address problem are not automatically reshipped.

11. Refused and Unclaimed Deliveries

Refusing a shipment or failing to collect it does not automatically qualify the order for a full refund. Original shipping charges may not be refunded, return-shipping charges may be deducted, non-returnable products may remain ineligible, and any refund will be determined after the product is received and inspected.

Please contact us before refusing a package so we can provide the correct instructions.

12. Return Shipping

When AMS Trading Co confirms that an incorrect, damaged, or defective product must be returned, we may provide a prepaid return label. For approved change-of-mind returns, the customer is normally responsible for return shipping.

A prepaid label provided by AMS Trading Co may be used only for the authorized product and shipment. Unauthorized use may result in the shipping cost being deducted from the refund. Products must be packaged securely, and additional damage caused by inadequate return packaging may reduce or eliminate the refund.

13. Return Inspection

All returned products are inspected before a refund is approved.

A return may be denied or partially refunded if the product:

• Shows signs of use
• Has been opened when it was required to remain sealed
• Is missing parts, packaging, labels, accessories, or documentation
• Is damaged after delivery
• Has been altered, installed, mixed, contaminated, or partially consumed
• Is different from the product authorized for return
• Is returned outside the approved period
• Was not purchased from AMS Trading Co
• Is otherwise ineligible under this policy

If a returned product is rejected, we may not be able to send it back to the customer, especially when it is a food, health, chemical, hazardous, contaminated, or regulated product.

14. Refund Processing

Once an approved return is received and inspected, we will notify you whether the refund has been approved or denied. Approved refunds are generally issued to the original payment method.

Please allow up to 10 business days after refund approval for the refund to be submitted. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Shipping fees, expedited-delivery fees, gift-wrapping fees, and other service charges are generally non-refundable unless AMS Trading Co made an error, the entire order was cancelled before shipment, or a refund is otherwise required by law. We do not normally issue refunds by cash, check, wire transfer, or a different payment method.

15. Partial Refunds

A partial refund may be issued when only part of an order is returned, part of a product or set is missing, original packaging is damaged, accessories or components are missing, the product has experienced a reduction in value, or a customer accepts a partial refund to resolve a minor issue.

Any partial-refund offer will be communicated before it is finalized.

16. Exchanges

We do not guarantee direct product exchanges. When an exchange is unavailable, the customer may return an eligible product under this policy and place a new order for the preferred product. Replacement products for confirmed damage, defects, or fulfillment errors remain subject to availability.

17. Order Cancellations

Contact us as soon as possible if you need to cancel an order. Cancellation requests are not guaranteed because orders may enter processing or fulfillment shortly after submission.

An order cannot normally be cancelled once it has entered final fulfillment, been packed, received a shipping label, been transferred to a carrier, or shipped. If cancellation is no longer possible, you may request a return after delivery, provided the product is eligible under this policy.

18. Cancelled or Unavailable Orders

AMS Trading Co may cancel an order or item due to product unavailability, pricing or catalog errors, payment problems, address-verification issues, shipping restrictions, suspected fraud, quantity limitations, supplier or manufacturer restrictions, or events outside our reasonable control.

If we cancel an unshipped product after payment has been collected, we will issue a refund for the cancelled amount to the original payment method.

19. Final-Sale Products

Products clearly marked as Final Sale, Clearance, Closeout, Liquidation, Non-Returnable, or As Is are not eligible for change-of-mind returns. This does not remove any rights you may have when an item arrives damaged, defective, or materially different from its description.

20. Fraud and Return Abuse

AMS Trading Co reserves the right to deny a return, refund, replacement, or future purchase where there is reasonable evidence of return fraud, false or altered documents, product substitution, excessive or abusive return activity, false damage or non-delivery claims, unauthorized payment disputes, or manipulation of promotions or refund procedures.

We may request identity, address, order, or payment verification before resolving a claim.

21. Manufacturer Packaging and Product Changes

Manufacturers may change packaging, labels, formulas, ingredients, colors, or designs without prior notice. Minor packaging differences do not normally qualify a product as incorrect when the product identity, size, quantity, and essential specifications remain the same.

Customers should review current product packaging before use, especially for food, health-care, allergy-sensitive, chemical, pest-control, and pool-treatment products.

22. Consumer Rights

Nothing in this policy is intended to restrict rights that cannot legally be waived under applicable federal, state, or local consumer-protection laws. Where a mandatory legal requirement conflicts with this policy, the applicable legal requirement will control.

23. Changes to This Policy

AMS Trading Co may update this Refund and Return Policy to reflect changes to our products, operations, fulfillment practices, or legal obligations. The current version will be posted on this page with its effective date. The policy in effect when the order was placed will generally apply to that order, except where a change is required by law.