Refund & Return Policy

At AMS TRADING CO., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our refund and return policy ensures a straightforward process to address your concerns.

1. Returns

• Customers may request a return within 30 days of receiving their order.

• Products must be returned in their original condition, unused, and with all original packaging and tags.

• Certain items, such as perishable goods or personalized products, may not be eligible for return.

2. Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 5-10 business days.

• Shipping costs are non-refundable, except in cases where the return is due to a defective or incorrect product.

3. Exchanges

• If you wish to exchange a product, please contact our support team with your order details.

• Exchanges are subject to product availability and may require the return of the original item before sending the replacement.

4. Defective or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

• We will arrange for a replacement, repair, or refund at no additional cost to you.

5. How to Return an Item

1. Contact our support team at support@amseshop.com or (575) 242-8221 with your order number and reason for return.

2. Follow the instructions provided by our support team for returning your product.

3. Ship the product securely using a trackable method to prevent loss during transit.

6. Contact Us

For any questions regarding refunds or returns, please reach out to our customer support team:

Email: support@amseshop.com
Phone: (575) 242-8221

We are committed to ensuring a smooth and fair return process, because your satisfaction is our priority.